Privacy policy
PRIVACY POLICY FOR BIM RENO WEBSITE
BIM RENO cares about your privacy and the protection of your personal information. BIM RENO is committed to protecting your personal information collected during your use of the bimreno.com website and to using it only for the purposes for which it was collected.
This privacy policy (the “Privacy Policy”) governs the collection, use, retention, disclosure and destruction of information obtained by BIM RENO about users when they access or use the Website.
BY ACCESSING THE WEBSITE, YOU CONSENT TO THE COLLECTION, USE, DISCLOSURE, RETENTION AND DESTRUCTION OF YOUR PERSONAL INFORMATION ACCORDING TO THE CONDITIONS DESCRIBED IN THIS POLICY. IF YOU DO NOT CONSENT TO THESE TERMS, PLEASE DO NOT USE THE WEBSITE.
1. SCOPE AND APPLICATION
The term “personal information” means information that, when taken alone or in combination with other information, allows an individual to be identified, for example, his or her name, date of birth, email address, and any other information that must be treated as “personal information” in accordance with applicable laws.
BIM RENO reserves the right to change this privacy policy at any time without notice. The updated version of the privacy policy is available on the website and its effective date is indicated there. If changes are made to the policy that materially change the privacy risk, we will notify you by means of a notice published on the website’s home page. If you continue to use the website after such changes come into effect, you will be deemed to have accepted these changes. We recommend that you regularly review our privacy policy.
2. INFORMATION WE COLLECT AND WHY WE COLLECT THE INFORMATION
The personal information that is collected and used is in particular for the following purposes:
The information we collect | Why we collect information
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Website usage data:
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Information We Collect: Website Usage Data:
- Information on Features Used, BIM RENO may collect certain data regarding the use of the website, such as the features used or the sections visited.
- Profile Information, such as your digital identifiers, passwords and service preferences, the language of communication, for example.
- Browser Information, such as the type of browser you are using, for example, Microsoft Edge, Chrome, Opera, Internet Explorer, Safari and Firefox, or the address of the site you came from if you clicked on an advertisement from BIM RENO.
- Device information, such as device ID, model, operating system or notification status, privacy settings and other device configurations or settings, location information or your IP address, which is a number automatically assigned to your computer or device when you browse the Internet and from which the general geographic location of the device can be obtained.
- Location information, such as general location information from your IP address and geolocation information from your browser or mobile device, if you have authorized it to share this data.
- Other information from web technology through tools such as cookies and web beacons. This may include information such as a unique identifier and your response rate.
- To enable you to access and use the Website properly.
- To enable us to address issues reported to us by users, including troubleshooting, support, optimization, and investigations into Website security breaches or to restore lost data.
- To enable us to evaluate, optimize, and improve the content and functionality of the Website, including through the use of third-party performance tools, such as Google Analytics, which uses cookies to collect aggregated statistical data to analyze how visitors use a website. These cookies are used to store non-personally identifiable information. If you do not want to submit information to Google Analytics, you can opt out of having your data used by using the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout
- To allow us to offer you advertising content, including through retargeting, and to improve the content of our advertisements and our website so that they are more adapted or of interest to the public.
- To personalize your experience with us by analyzing data, including by examining and studying your applications, your transactions and your other information to:
- To know you, understand your needs and your activities as well as to know the products, services, promotions, offers and advice that could interest you
- Target or personalize products, services, promotions, offers, tips, tricks and articles based on information we have collected, including information collected through your digital activities on BIM RENO’s digital channels:
- If you access one of BIM RENO’s marketing advertisements, we may also track the advertisement you selected, the site activity associated with each marketing advertisement and the response rate, which helps us plan future online marketing campaigns. If you access a third party site that features a BIM RENO advertisement, we may use cookies or similar technology to help us determine which site you have accessed, but we do not track or create profiles of a user’s behavior on that site.
- To promote and market products and services offered by BIM RENO, our partners or selected third parties. This includes marketing BIM RENO products, services or community initiatives on another company’s site, such as remarketing using web technologies. BIM RENO’s partners and service providers may also use web technologies to collect and use information from BIM RENO sites and other third party sites to help us carry out these marketing activities. In some cases, the content of this marketing may be based on information we know about you, such as your browsing behavior on BIM RENO sites and third-party sites on which BIM RENO advertisements are displayed to you, your BIM RENO products and services, and information you have provided to us.
- To prevent fraud during the online payment process.
- To measure, in aggregate, the number of people who interact with a digital advertisement.
- To allow us to understand, in general, how you use BIM RENO's digital channels.
The information we collect:
- Transaction information, which is about how you use different products or services.
- To track purchase and payment history and financial institutions used to provide you with added value to personalize your experience with us by analyzing data, including reviewing and studying your applications, transactions and other information
The information we collect:
- Contact information: including your full name, mailing address, email address, telephone number.
- Identity information, including but not limited to, age group, gender, salary bracket/estimated family income, citizenship, resume.
- To allow us to communicate with you and respond to your inquiries and submission requests.
- To allow us to fulfill your orders and provide you with after-sales follow‑up.
- To allow us to register you for one of our initiatives and for follow-ups on contest purposes.
- To allow you to apply for employment opportunities.
- For internal and external verification purposes, we may also check your references.
- To allow you to provide us with comments, suggestions or questions.
- You send communications through the mail, email, text message, telephone, automatic dialing and announcing devices at numbers you have provided to us, fax, other telecommunications channels, social media, or other means. This includes marketing or service communications about benefits, features or other information about products, services or initiatives, to the extent permitted by applicable law. You can always choose not to receive marketing communications from us. See also Section 7 “Your Rights”.
- To allow us to communicate with you regarding a request you have made or your experience with our services, products or our website.
- To allow you to inform us of any problems relating to the website or the services or products provided by BIM RENO.
- To allow us to establish your satisfaction via satisfaction surveys.
- To comply with applicable laws and regulations in force, including requests from government authorities and self-regulatory organizations.
The information we collect:
- Payment and Financing Data: including your credit card information, or if you apply for financing online on the BIM RENO website, certain information about you including your first and last name, social security number/driver’s license/health insurance number, bank account number, city, email address, telephone number, full mailing address, information about your residence, employment and income, and confirmation of whether or not you have ever been bankrupt.
- To allow us to process your payment.
- To allow us to process your financing application.
- To allow us to determine your eligibility for products or services.
The Information We Collect:
- Other Information We Collect: This may include information you provide to us through various means, including but not limited to. language preferences, demographic information, and interests and opinions through our recorded surveys.
- Helps us understand our relationship with you, including how you prefer to conduct transactions and the types of products, services or offers that may appeal to you or interest you.
We only use personal information for the purposes for which it was collected.
3. COOKIES: HOW THEY ARE USED
When you visit the Website, we may place a data file on your device, such as a cookie, pixel tags (very small graphic elements) or similar file. These files allow us to store certain information about your use of the Website, including the date of your most recent visit, the pages viewed and the files downloaded. They allow us to adapt the Website so that it better meets the interests and preferences of our users. These files may also be used by BIM RENO for targeted marketing purposes in order to present you with content or advertisements that we believe may be of interest to you based on your browsing behavior on the Website. To the extent that these cookies are not strictly necessary for the operation of our Website, we ask you to consent to their use when you first visit our Website. You have the option to disable these cookies for the future if you wish by managing the configuration options of your browser.
4. HOW INFORMATION IS STORED AND COMMUNICATED
BIM RENO retains personal information for a reasonable period of time either to properly provide you with access to the website, to fully respond to your requests and/or process your orders, to achieve the stated purposes, or in accordance with the provisions of the law, whichever is the longest. After this period, we ensure their depersonalization or destroy them in a manner that ensures their protection against unauthorized access or communication.
Only the relevant personnel may access the data when necessary to perform their duties related to the services and in accordance with the purposes set out in this privacy policy.
We never disclose your personal information to anyone outside BIM RENO without your consent.
5. SECURITY
All data is stored on servers with high security standards, protected against improper use and access by unauthorized persons. We strive to maintain the necessary physical, administrative and technical security measures at our offices and at information storage centers. Information is only made available to individuals (employees) who need access to this information to carry out their responsibilities.
BIM RENO deploys reasonable means to protect your personal information transmitted during your use of the website, more specifically, BIM RENO uses technical and organizational measures to protect your personal information against loss or theft as well as against unauthorized access and disclosure, both internal and external to our organization. However, no security mechanism is perfect and you should be aware that there is always a certain risk of security breaches. BIM RENO disclaims any liability with respect to the fact that such information concerning you could be disclosed, except in the event of negligence on the part of BIM RENO.
All data collected as part of your use of the website is generally stored on servers located in Quebec.
6. YOUR RIGHTS
You have the right to know the purpose of the collection and processing of your personal information by BIM RENO, as well as the right to access, update and correct this information. You may withdraw your consent to the use and retention of your personal information by BIM RENO at any time. In such a case, however, you may no longer be able to use certain features of the website. You also have the right, as the case may be, to request: i) that BIM RENO ceases to disseminate, de-index or re-index your personal information or ii) as of September 22, 2024, that your computerized personal information collected from you be communicated to you in a commonly used technological format and to any person or entity authorized by law to collect this information. This right does not extend to information that has been created or inferred from your personal information and we are not required to disclose such information if doing so would cause serious practical difficulties. If you believe that your privacy rights may have been violated, you have the right to file a complaint with the Commission d’accès à l’information du Québec or seek redress through the courts.
BIM RENO will generally respond to all access requests within 30 days of receiving all necessary information. In cases where we are unable to provide access, or if we require additional time to respond to a request, we will notify you in writing.
7. ROLES AND RESPONSIBILITIES
BIM RENO is responsible for communicating this policy and ensuring that its employees fully comply with all relevant aspects of the notice and accompanying guidelines.
Business or infrastructure units that handle personal information are responsible for ensuring that these activities comply with this policy.
Our Privacy Officer (i) develops BIM RENO’s privacy strategy, (ii) designs and maintains the notice, accompanying guidelines and any other information-related policies or procedures, and (iii) serves as the official liaison with federal and provincial commissioners.
8. CONTACT US
If you have any questions about this Privacy Policy, access to your personal information or about the collection, use and disclosure of personal information by BIM RENO or how you can exercise your rights set out above, file a complaint or update your personal information, please contact our Chief Privacy Officer as follows:
By email: Marc-André Leclerc (gestion@bimreno.com)
We will make every effort to process your request promptly.